Man with Van Peckham Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Peckham provides transport, removal and related services. By booking and using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation that makes the booking and is responsible for payment.
Services means any transport, removal, collection, delivery, loading, unloading, packing, or related services provided by Man with Van Peckham.
Vehicle means any van or other vehicle used to carry out the Services.
Goods means the items, belongings, furniture, equipment, or materials that are the subject of the Services.
Scope of Services
Man with Van Peckham provides man and van services, including removals, collections and deliveries, within Peckham and surrounding areas, as well as to and from other locations in the United Kingdom as agreed at the time of booking. The exact scope of each job, including collection and delivery addresses, dates, times and any additional services, will be confirmed at the time of booking.
We reserve the right to refuse to provide Services for items that we reasonably consider to be unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage or injury. This includes but is not limited to hazardous materials, flammable or explosive items, perishable goods that require special storage, or items that may pose a health and safety risk.
Booking Process
Bookings can be made by the Client by providing full and accurate details of the required Services. This includes collection and delivery addresses, access details, dates and times, a description and approximate quantity of Goods, and any special requirements such as heavy or bulky items, stairs, lifts, or restricted parking.
A booking is not confirmed until we have accepted it and provided you with a booking confirmation. We may issue a written or verbal confirmation setting out the agreed details, which you should check carefully. Any errors or omissions must be notified to us as soon as possible.
Quotes are based on the information supplied by the Client at the time of enquiry. If the actual job differs from the details given, we reserve the right to adjust the price accordingly. This includes changes in volume of Goods, access difficulties, additional addresses, delays caused by the Client, or any other factors that affect the time, distance or resources required.
The Client must ensure that they have the authority of the owner of the Goods, or any other interested party, to arrange the Services and to accept these Terms and Conditions on their behalf where applicable.
Prices and Payment Terms
Prices for our Services may be based on hourly rates, fixed quotes, or a combination of both, as communicated at the time of booking. Unless otherwise stated, prices are exclusive of any parking charges, congestion charges, tolls, or other third-party fees that may be incurred in the course of providing the Services, which will be added to the final invoice where applicable.
We may require a deposit or prepayment to secure your booking. Any deposit requirement will be communicated before the booking is confirmed. Deposits are applied towards the final cost of the Services.
Unless otherwise agreed, payment of any outstanding balance is due on completion of the Services on the same day. We reserve the right not to release Goods from the Vehicle until payment has been received in full, where reasonable to do so.
Payment methods will be specified at the time of booking. The Client is responsible for ensuring that cleared funds are available at the time payment is due. If payment is not made when due, we may charge interest on overdue amounts at a reasonable rate and reserve the right to recover any costs incurred in collecting the debt.
Cancellations and Changes
The Client may cancel or amend a booking subject to the following terms.
If you need to cancel, you should notify us as early as possible. Where cancellation is made at short notice, we may charge a cancellation fee to cover our reasonable costs and loss of opportunity. The level of any cancellation fee will depend on the notice given and the nature of the booking, and will be communicated at the time you request the cancellation.
We may charge a cancellation fee if you cancel or significantly change the booking on the day of the scheduled Service or if our team attends the collection address and is unable to carry out the job due to circumstances within your control, such as lack of access, Goods not being ready, or absence of someone authorised to sign for the work.
We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, illness, or other unforeseen events. In such cases, we will attempt to contact you as soon as possible to rearrange the Services. We will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.
Client Responsibilities
The Client is responsible for ensuring that all information provided during the booking process is accurate and complete, including addresses, contact details, and details of Goods and access. The Client must ensure that all Goods are packed safely and securely, unless packing services have been expressly agreed.
The Client must ensure that there is adequate access for the Vehicle at both collection and delivery addresses, including suitable parking arrangements. Where permits, visitor passes, or prior permissions are required, it is the Client's responsibility to arrange these in advance. Any parking fines or charges incurred due to inadequate arrangements may be added to the Client's final bill.
The Client should be present or represented at both collection and delivery locations to direct the team and sign relevant documents. If the Client is not present, instructions left with a third party will be considered as having been given by the Client. We are not responsible for any loss or misunderstanding arising from instructions given by someone acting on the Client's behalf.
The Client must ensure that all fragile or valuable items are clearly marked and, where necessary, discussed with us in advance. The Client should remove cash, jewellery, important documents, or other high-value items from Goods to be transported, or inform us clearly if any such items remain within the Goods.
Restrictions and Excluded Items
Unless expressly agreed in writing, we do not carry live animals, plants that require special environmental conditions, perishable food, hazardous or illegal substances, firearms, ammunition, explosives, chemicals, or any items which are prohibited under applicable laws or regulations.
We may refuse to handle items that we believe to be too heavy, unsafe, or unsuitable for transport within a standard man and van service, including commercial machinery or industrial equipment unless previously agreed and properly prepared.
Liability and Limitations
We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.
We are not liable for any loss, damage, or failure arising from inaccurate information provided by the Client, inadequate or unsuitable packing carried out by the Client, or inherent defects in the Goods such as wear and tear, defective construction, or vulnerability to damage.
We are not responsible for loss or damage resulting from dismantling or reassembly of furniture or other items, unless such work has been expressly agreed and carried out by us using reasonable care. Certain flat-pack or pre-assembled items may not be suitable for repeated dismantling and reassembly and are transported at the Client's risk in such cases.
We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Services. Our liability, if any, for loss of or damage to Goods during the provision of the Services will be limited to a reasonable amount taking into account the nature of the Goods, their condition, and the price charged for the Services, unless a different level of cover has been expressly agreed in advance.
The Client should notify us in writing of any visible loss or damage at the time of delivery or as soon as reasonably practicable and in any event within a reasonable time after completion of the Services. We may inspect the Goods and investigate the circumstances before accepting or rejecting any claim.
Delays and Access Issues
We will use reasonable efforts to carry out the Services at the agreed date and time. However, all times given for arrival, loading, transit or delivery are estimates and not guaranteed. Delays can occur due to traffic, weather, road incidents, or other factors beyond our reasonable control.
Where there are delays caused by access problems, waiting for keys, or circumstances within the Client's control, we may charge for waiting time at our standard hourly rate or an agreed rate. If access is not possible at the delivery address within a reasonable time, we may return the Goods to a suitable location and additional charges for storage, redelivery, and handling may apply.
Waste and Environmental Regulations
Man with Van Peckham complies with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove household waste, construction rubble, hazardous waste, or any items that require specialist handling or disposal, unless specifically agreed as part of a separate service.
Where we agree to remove unwanted items or rubbish as part of a job, this will be clearly described and priced at the time of booking. The Client must accurately describe the nature and quantity of any waste to be removed. We reserve the right to refuse any waste that is hazardous, prohibited, or significantly different in quantity or type from that described.
The Client is responsible for ensuring that any items presented for removal do not contravene local or national waste regulations. If we incur additional costs or penalties because items have been misdescribed or unlawfully disposed of, we may seek to recover such costs from the Client.
Insurance and Client Cover
Man with Van Peckham maintains appropriate insurance in connection with the operation of the business. However, this does not guarantee that every type of loss or damage to Goods will be covered. The Client is encouraged to hold their own contents or removals insurance for additional protection, especially for high-value items.
On request, we can explain the general scope of our cover and any limitations. It is the Client's responsibility to assess whether additional insurance is required for their particular circumstances.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible so that we can attempt to resolve the issue. Most concerns can be addressed promptly on the day of the job if they are brought to the attention of the team or our office.
Where a complaint cannot be resolved immediately, we may ask for details in writing, including dates, locations, descriptions of Goods and the nature of the issue. We will review your complaint and respond within a reasonable timescale. We aim to resolve disputes fairly and efficiently and may propose remedial action or goodwill gestures where appropriate and without prejudice.
Data Protection and Privacy
We collect and use personal information such as names, addresses, and contact details for the purposes of handling enquiries, processing bookings, and providing the Services. We only collect information that is necessary for these purposes and we take reasonable steps to keep such information secure.
We do not sell personal data to third parties. We may share information with partners or subcontractors where this is necessary to provide the Services, for example where we use additional vehicles or assistance. By using our Services, you consent to such information being used and shared in this way.
Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. We recommend that you review the Terms and Conditions periodically if you use our Services on a recurring or regular basis.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary. The remaining provisions will continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Man with Van Peckham.
Entire Agreement
These Terms and Conditions, together with the details set out in the booking confirmation, constitute the entire agreement between the Client and Man with Van Peckham in relation to the Services supplied. No other statement, promise or representation made by any person acting on our behalf shall be binding unless expressly agreed in writing.
By booking and using the Services of Man with Van Peckham, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
