Man with Van Peckham Privacy Policy

This Privacy Policy explains how Man with Van Peckham collects, uses, stores, and protects personal data of its customers and prospective customers. It applies to all individuals who request, use, or enquire about Man with Van Peckham services within the local service area, whether the contact is made online, by message, or in person.

Man with Van Peckham is committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our processing of personal data.

Scope of this Privacy Policy

This Privacy Policy applies to all Man with Van Peckham customers and prospective customers in the area who:

Make a booking or enter into a contract for man with a van or related services.

Communicate with us in relation to any existing or past booking.

Provide feedback, a testimonial, or participate in a survey related to our services.

By using our services or contacting us, you acknowledge that you have read this Privacy Policy.

Types of Personal Data We Collect

We only collect personal data that is necessary to provide and manage our services. The types of personal data we may collect include:

Identification data such as name and title.

Contact details such as address, pick-up and drop-off addresses, billing address, and general location information necessary to provide the service.

Communication details such as your preferred contact method and the content of messages you send to us.

Service details such as move dates, type and size of move, property access details, and special instructions relevant to the job.

Billing and transaction details such as records of payments, invoices issued, and services purchased. We do not store full payment card details; where card payments are used, these are processed securely by payment processors.

Technical and usage data such as basic information about how you interact with our website or online booking tools, where applicable, including date and time of enquiries and pages visited.

How We Collect Personal Data

We collect personal data in a number of ways, including:

Directly from you when you request a quote, make a booking, or contact us by message, online form, or in writing.

Automatically, when you interact with our website or digital tools, through basic usage data and technical logs.

From third parties where necessary, such as payment providers confirming that a payment has been authorised.

Lawful Bases for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Man with Van Peckham relies on the following lawful bases:

Contract: We process your personal data when it is necessary to provide a quote, perform a booking, deliver services, and manage our contract with you. This includes arranging pick-up and delivery, communicating about timings, and handling payments.

Legal obligation: We may process certain data to comply with legal and regulatory requirements, such as record-keeping, accounting, tax obligations, or responding to requests from authorities where we are legally required to do so.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes maintaining business records, improving our services, handling customer queries and complaints, and protecting our business from fraud or misuse.

Consent: In some cases, we may rely on your consent, for example where we send optional marketing messages. Where consent is used, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide quotes and estimates for our services.

To confirm and manage bookings, including scheduling and logistics.

To communicate with you about your enquiry, booking, or any changes to our services.

To process payments and provide invoices or receipts.

To manage customer service, including responding to queries, handling complaints, and providing support.

To maintain business and financial records for accounting and audit purposes.

To improve our services, for example by reviewing feedback and usage patterns.

To comply with applicable laws and regulations and to exercise or defend legal claims.

Data Sharing and Processors

Man with Van Peckham does not sell your personal data. We may share personal data with trusted third parties where this is necessary to provide our services or to support our business operations. These third parties act as data processors or, in some cases, independent controllers.

Examples of third parties we may share data with include:

Payment service providers that process your payments securely on our behalf.

IT and hosting providers that support our website, booking tools, and data storage.

Professional advisers such as accountants or legal advisers where necessary for business management and compliance.

Courts, regulatory authorities, or law enforcement agencies where required by law or in connection with legal proceedings.

Where third parties act as processors, they are only allowed to process your personal data in accordance with our instructions and are required to keep it secure and confidential.

International Data Transfers

Where any of our service providers or IT systems are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is protected to a level consistent with UK data protection law. This may include using standard contractual clauses or relying on other recognised safeguards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements.

As a guide, we may keep:

Booking and service records, including basic contact details and service details, for a number of years after the service date to meet tax, accounting, and business record requirements.

Financial and invoicing records for the period required by law for tax and accounting purposes.

Enquiry and quote information for a limited period to allow follow-up and reference should you return to confirm a booking.

Customer feedback and testimonials for as long as they are relevant for our business, or until you ask us to delete them where applicable.

When personal data is no longer required, we will delete or anonymise it in a secure manner.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures may include secure storage systems, access controls, encryption in transit where suitable, and regular review of security practices.

While we take these steps to protect your data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security but are committed to maintaining high standards of protection.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access: Request a copy of the personal data we hold about you and information about how we process it.

Rectification: Ask us to correct inaccurate or incomplete personal data.

Erasure: Request that we delete your personal data where there is no longer a legal or business need for us to keep it.

Restriction: Ask us to restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy.

Objection: Object to processing that is based on our legitimate interests, or to direct marketing, at any time.

Portability: Request that we provide your personal data in a structured, commonly used, machine-readable format, where processing is based on consent or contract and carried out by automated means.

Withdraw consent: Where processing is based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, you can contact us using your usual communication method with Man with Van Peckham and clearly state your request. We may need to verify your identity before responding.

Complaints

If you have concerns about how we handle your personal data, you can contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection. Details of how to do this are available from the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will apply from the date the revised policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.

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