Terms and Conditions for Man With Van Peckham
These Terms and Conditions set out the basis on which our man with van Peckham service is provided in the United Kingdom. By making a booking, requesting a quotation, or allowing us to begin work, you agree to be bound by these terms. They are designed to create clarity around the moving process, your responsibilities as the customer, our responsibilities as the service provider, and the limits that apply under UK law. We aim to deliver a reliable Man With Van Peckham service for domestic and commercial jobs, including deliveries, collections, partial removals, and transport of household items, while maintaining a fair and practical approach to each assignment.
In these terms, references to “we”, “us” and “our” mean the moving service provider, while “you” and “your” refer to the customer, the person booking on behalf of another party, or the authorised representative at the collection or delivery address. If the customer books on behalf of a business, landlord, tenant, employer, or third party, that person confirms they have authority to accept these terms for the relevant job. Any special instructions, written notes, or agreed quotations form part of the contract only where we have confirmed them in writing or by email, text, or another durable medium.
These terms apply to all services provided under the Peckham man and van brand, whether the work is completed within the local area or elsewhere in the UK. They should be read together with any quote, booking confirmation, and inventory details supplied before the job begins. If there is any conflict between these terms and a written quotation, the written quotation will prevail only to the extent of that specific inconsistency. Nothing in these terms is intended to remove any rights you may have under mandatory consumer law.
All bookings are subject to availability and acceptance by us. A request for a quote does not guarantee a booking. We may decline a job, amend an estimate, or request further information before confirming a reservation. A booking is considered accepted once we have provided written confirmation, whether by email, message, or invoice reference. We may use estimated timings for arrival, loading, transit, and unloading, but these are approximate and may change due to traffic, weather, access restrictions, parking limitations, or delays caused by third parties.
When making a booking for a van and man service in Peckham, you must provide accurate and complete information about the move. This includes the collection and delivery addresses, access conditions, floor levels, lift availability, size and number of items, parking requirements, and whether any item is unusually heavy, fragile, valuable, or difficult to handle. If the information provided is incomplete or inaccurate, we may revise the quotation, apply additional charges, or refuse to proceed if the work becomes unsafe or impractical. You remain responsible for ensuring that all items are ready for loading at the agreed time.
We may ask for photographs, inventories, or further descriptions of the items to be moved. This helps us assess vehicle size, number of operatives, equipment requirements, and any specialist handling needs. If a job involves dismantling, reassembly, or packaging, this must be agreed in advance. Unless expressly included in the quotation, we do not guarantee that we will dismantle fixed furniture, disconnect appliances, remove built-in fittings, or move items that require specialist trades, permits, or equipment outside the normal scope of a man with a van in Peckham service.
Payment terms will be confirmed at the time of booking or in the invoice issued after completion where credit terms have been expressly agreed. Unless otherwise stated, payment is due immediately on completion of the service. We may require a deposit, part-payment, or full prepayment for certain bookings, including larger removals, weekend work, same-day requests, or jobs involving subcontracted vehicles or personnel. Deposits are usually non-refundable except where we cancel the booking or where mandatory consumer law requires a refund.
We accept payment by the methods specified in the booking confirmation. If a payment is not received when due, we reserve the right to pause or withhold the service, retain goods in transit where lawful and appropriate, and recover any reasonable costs associated with failed payment attempts, late settlement, or enforcement action. Any bank charges, chargeback costs, or collection fees incurred because of a payment dispute or failed payment may be added to the amount owed, provided this is permitted by law.
All prices are quoted on the basis of the information supplied by you. Unless stated otherwise, quotes are based on the time required, the size of the vehicle, the number of staff, mileage, waiting time, congestion, parking fees, tolls, ULEZ or other applicable road charges, and any agreed extra services. If the actual job differs from the booking details, we may adjust the final price. This includes, without limitation, additional flights of stairs, longer carrying distances, waiting for keys, delays caused by access problems, or additional items not disclosed in advance.
Cancellations and rescheduling must be notified as soon as reasonably possible. If you cancel more than 48 hours before the scheduled start time, we may refund any deposit at our discretion or in accordance with the booking terms stated in writing. If you cancel within 48 hours of the appointment, a cancellation charge may apply to cover lost time and administration. If you cancel on the day of the booking, or if we attend and are unable to complete the work because you are not present, the premises are inaccessible, or the items are not ready, the full or partial fee may be charged.
We may cancel or reschedule a booking if vehicle failure, severe weather, road closures, staff illness, safety concerns, unlawful instructions, or events beyond our reasonable control prevent us from completing the service. If we cancel and cannot offer a reasonable alternative, any deposit paid for the cancelled portion of the service will be refunded unless the issue is caused by your breach of these terms. We are not liable for losses arising solely from a cancellation where the cancellation is permitted under these terms or required for safety or legal reasons.
Where a booking is postponed by mutual agreement, any deposit may be transferred to the new date, subject to availability. If the new date is significantly different in scope, vehicle needs, or labour requirements, we may issue a revised quote. Repeated changes to the booking details, late amendments, or repeated rescheduling requests may result in an administration charge. This applies equally to a Peckham van and man booking and to any wider moving job carried out under the same contract.
Our liability is limited to losses caused directly by our negligence, breach of contract, or failure to exercise reasonable care and skill. We will not be responsible for indirect, special, or consequential losses, including loss of profits, loss of opportunity, business interruption, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
Customers are expected to protect fragile, valuable, or irreplaceable items before collection. Unless we agree otherwise in writing, we are not responsible for pre-existing damage, concealed defects, poor packaging, fragile finishes, loose fittings, or items that are already worn, unstable, or inadequately protected. Where we handle items packed by you or by a third party, we are not liable for damage caused by insufficient packing, except where the damage results from our own negligent handling. You should inform us of any item requiring special care, and you should identify those items clearly where possible.
We may refuse to move items that we reasonably believe are unsafe, illegal, hazardous, excessively heavy, likely to cause damage, or beyond the capabilities of the booked service. This includes items containing fuel, gas, explosives, corrosive substances, live animals, cash, firearms, prohibited goods, or materials requiring specialist transport. If you ask us to move an item without disclosing its nature and that item causes damage, injury, contamination, or delay, you may be responsible for the resulting losses and costs. Our man with van Peckham service is intended for lawful, practical transport only.
Risk in the goods passes to you when the items are delivered to the agreed address or handed to the named recipient. If you or your representative instruct us to leave items outside, in a porch, communal area, safe place, or unattended location, this is at your risk unless we agree otherwise in writing. We will use reasonable care in loading, securing, transporting, and unloading items, but you are responsible for confirming that the delivery address is accessible and that someone is available to receive the goods unless a drop-off arrangement has been expressly agreed.
Where parking, waiting, permits, or access restrictions are required, you are responsible for making suitable arrangements unless we have expressly agreed to manage them. Any fines, penalties, clamp charges, parking costs, congestion-related expenses, or access fees incurred because of inaccurate instructions, lack of permits, or unsuitable access information may be passed on to you. We may also charge for reasonable waiting time if we are delayed by keys, access issues, missing recipients, or incomplete preparation of the items.
Waste removal, disposal, and unwanted-item collection are subject to UK waste regulations. We will only transport and dispose of waste where it is lawful to do so and where the service has been expressly booked as waste removal or a disposal-inclusive job. You must not present controlled waste, hazardous waste, clinical waste, chemicals, asbestos, electrical goods requiring special handling, or any material that we are not licensed or equipped to take. We may request item descriptions or photographs before acceptance, and we may refuse any load that we reasonably believe breaches applicable law or local authority rules.
For waste jobs, you confirm that you are the owner of the waste or that you have authority from the owner to arrange its removal. You also confirm that the waste is accurately described, separated where required, and presented in a condition suitable for lawful transfer. If we engage a third-party waste facility or licensed carrier, additional terms may apply to that portion of the service. We reserve the right to refuse any load that could expose us to regulatory risk, contamination, environmental harm, or unlawful disposal obligations.
Any waste left by you after a move must be identified clearly. If you ask us to remove unwanted goods as part of a clearance, the quotation may depend on volume, access, and whether the items can be reused, recycled, or must be treated as waste. Where regulations require documentation, we may ask you to confirm the source and nature of the waste or to sign a declaration. You agree to provide truthful information, and you accept responsibility for any loss, penalty, or enforcement action caused by false or misleading statements about waste type or origin.
We operate on the basis that customers will act lawfully and cooperate reasonably throughout the job. You must ensure that the premises, items, and instructions do not place our team at risk and that the work can be completed without harassment, abuse, or unlawful conduct. We may suspend or terminate a job if our staff are exposed to danger, if we are asked to act unlawfully, or if you materially breach these terms. In such cases, any amounts already incurred may remain payable.
Intellectual property, website references, branding, and promotional materials remain our property or the property of our licensors. However, these matters do not form part of the service unless specifically included in writing. Any reference to the man and van Peckham service, the Peckham man with van service, or similar descriptions is intended only to identify the nature of the services offered and does not create a guarantee beyond what is expressly stated in the booking confirmation and these terms.
We may subcontract or assign performance of the service, in whole or in part, provided that the standard of service is not materially reduced. If we do so, we remain responsible for ensuring that the service is carried out with reasonable care and skill, subject to the limitations in these terms. You may not transfer your rights or obligations under the booking to another party without our prior written consent. Any attempt to do so without consent will be ineffective unless we confirm otherwise in writing.
If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure or delay by us in enforcing a right or remedy does not waive that right or remedy. These terms, together with the booking confirmation and quotation, form the entire agreement between the parties regarding the relevant service, unless a different arrangement is required by law or has been expressly agreed in writing by both parties.
These Terms and Conditions are governed by the laws of England and Wales. If you are based in Scotland or Northern Ireland, mandatory local consumer protections may still apply to the extent required by law, but the contract will otherwise be interpreted under English law. Any dispute, claim, or matter arising from or connected with the service shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.
Nothing in these terms affects your statutory rights as a consumer. If you contract with us as a business customer, different rules may apply to liability, limitation periods, and dispute resolution, but any such variation will only be valid where expressly agreed in writing. By proceeding with a booking for the Man With Van Peckham service, you confirm that you have read, understood, and accepted these terms, and that the information you provide is accurate to the best of your knowledge.
These Terms and Conditions are intended to be fair, practical, and consistent with the requirements of UK service contracts. They are drafted to support transparent booking, clear payment expectations, lawful waste handling, and sensible allocation of risk. If you require any special arrangement, it must be agreed before the job begins and recorded in writing so that both parties understand the scope of the service and the obligations that apply.